Privacy Policy

1. Introduction

Ironwood Peak Travel Management ("we," "our," or "us") respects your privacy and is committed to protecting your personal data. This privacy policy explains how we collect, use, disclose, and safeguard your information when you use our travel management services.

Please read this privacy policy carefully. By accessing or using our services, you acknowledge that you have read, understood, and agree to be bound by all terms outlined here.

2. Information We Collect

We collect several types of information for various purposes to provide and improve our services to you:

• Personal Identification Information: Name, email address, phone number, passport information, date of birth
• Travel Information: Flight details, hotel reservations, car rental information, travel preferences
• Payment Information: Credit card details, billing address (processed securely through PCI-compliant providers)
• Communication Data: Correspondence through email, phone calls, or messaging platforms
• Usage Data: Information about how you use our website and services

3. How We Use Your Information

We use the collected information for the following purposes:

• To provide and maintain our travel management services
• To process your travel bookings and arrangements
• To notify you about changes to our services
• To provide customer support and respond to inquiries
• To detect, prevent, and address technical issues
• To comply with legal obligations and travel industry regulations
• To send you relevant travel updates, offers, and newsletters (with your consent)

4. Data Security

We implement appropriate technical and organizational security measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. These measures include:

• SSL encryption for data transmission
• Secure storage systems with limited access
• Regular security assessments and updates
• Employee training on data protection protocols
• Compliance with travel industry security standards

5. Data Retention

We retain personal data only for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. Travel records are typically retained for 7 years in accordance with industry standards and regulatory requirements.

6. Your Data Protection Rights

Depending on your location, you may have the following rights regarding your personal data:

• Right to Access: Request copies of your personal data
• Right to Rectification: Request correction of inaccurate data
• Right to Erasure: Request deletion of your personal data
• Right to Restrict Processing: Request restriction of data processing
• Right to Data Portability: Request transfer of your data to another organization
• Right to Object: Object to our processing of your personal data

To exercise these rights, please contact us using the information provided below.

7. Third-Party Disclosures

We may share your information with third parties only when necessary to provide our services:

• Airlines, hotels, and transportation providers for booking purposes
• Payment processors for transaction completion
• Travel insurance providers (with your consent)
• Government authorities when required by law (visa processing, security checks)
• Professional advisors (lawyers, accountants) as necessary

8. Changes to This Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date at the top of this policy. You are advised to review this Privacy Policy periodically for any changes.