Refund & Cancellation Policy
1. General Policy Overview
Ironwood Peak Travel Management operates as a travel service provider, not a direct supplier of travel products. All refunds and cancellations are subject to the policies of airlines, hotels, tour operators, and other service providers ("Suppliers"). This policy outlines our role in facilitating refunds and cancellations on your behalf.
Important Notice
Refund eligibility and amounts are determined by Supplier policies, not by Ironwood Peak. We cannot guarantee refunds for non-refundable bookings or bookings cancelled outside Supplier cancellation periods.
2. Service Fees
Our service fees are structured as follows:
| Service Type | Fee Structure | Refundability |
|---|---|---|
| End-to-End Travel Management | $5,000+ (per person) |
Non-refundable after itinerary planning begins |
| Custom & Packaged Tours | $2,500+ (per package) |
50% refund if cancelled 30+ days before departure |
| Corporate Travel Solutions | $15,000+ (annual) |
Pro-rated refund with 60-day notice |
| 24/7 Concierge Support | $499 (monthly) |
Refundable with 30-day notice |
| Additional Services (Itineraries, Insurance, etc.) | $75-250 (varies) |
Non-refundable after service rendered |
3. Supplier Cancellation Policies
We adhere to and enforce the following Supplier policies:
- Airlines: Most airlines offer 24-hour risk-free cancellation for flights departing from/arriving in the US. After 24 hours, cancellation fees and fare rules apply
- Hotels: Cancellation policies vary from 24 hours to 30 days prior to arrival. Non-refundable rates are clearly marked
- Tours & Activities: Typically require 7-30 days notice for full refunds
- Cruises: Strict cancellation policies with penalties increasing as departure date approaches
- Rail Services: Often non-refundable or subject to significant fees
4. Refund Processing Timeline
Refunds are processed according to the following timelines:
- Initial Refund Request: Processed within 2 business days of receipt
- Supplier Processing: 7-90 business days depending on Supplier
- Credit Card Refunds: 5-10 business days to appear on your statement after Supplier processing
- Check Refunds: Mailed within 14 business days of Supplier refund receipt
Processing Time Notice
Refund processing times are controlled by Suppliers, not Ironwood Peak. International bookings and credit card chargebacks may take longer to process.
5. Force Majeure & Travel Insurance
In cases of force majeure (natural disasters, pandemics, political unrest, etc.):
- We will assist you in negotiating with Suppliers for refunds or credits
- Travel insurance is strongly recommended for protection against unforeseen events
- We can assist with travel insurance claims but cannot guarantee claim approval
- Supplier goodwill gestures and policy exceptions are not guaranteed
6. How to Request a Refund
To request a refund or cancellation:
- Contact your dedicated travel specialist immediately
- Provide booking reference numbers and reason for cancellation
- Submit request in writing to travel@ironwoodpk.com
- Monitor your email for confirmation and next steps
- Keep original booking documentation until refund is complete
Refund & Cancellation Support
For refund inquiries, cancellation requests, or policy questions, contact our dedicated support team:
7. Policy Updates
This Refund & Cancellation Policy may be updated periodically to reflect changes in Supplier policies, industry standards, or legal requirements. Current clients will be notified of significant changes via email. The most current version is always available on our website.